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Make a Request/Inquiry

In an effort to expedite the processing of inquiries, AIB has three easy options:

  1. Call the Education inquiry line (502) 582-2453.

  2. E-mail your request, it is one of the quickest means of communication in today's fast-paced environment. Our e-mail address for any correspondence concerning AIB is education@kybanks.com.

  3. Fax your request, our fax is monitored throughout the business day to ensure faxes are delivered to the addressee promptly. Our fax number is (502) 584-6390. 

Things to Keep in Mind When Using Any of the Above Request Methods:

  1. BE SPECIFIC! Before leaving your request, think about any pertinent details. When inquiries involve student records, you should include all the information you have. Items such as social security #, full name, address/phone #, and any specific dates applicable to your inquiry. This is very important in processing your request.
  2. Although requests will be processed as quickly as possible, please allow up to 10 days for processing. Be sure to tell us if your request is needed by a specific date/time.

These options are available to all students and should be used for ANY AIB requests.