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- Business Etiquette - $41.75 No returns/refunds.
PRINT ON DEMAND: Reviews professional behavior and day-to-day etiquette. Order
- Telephone Etiquette - $41.75 No returns/refunds.
PRINT ON DEMAND: Workbook reviews call process skills, specialized telephone tasks, and telephone technology. Order
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- Telephone Etiquette - $41.75 No returns/refunds.
PRINT ON DEMAND: Reviews call process skills, specialized telephone tasks, and telephone technology. Order
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- Revitalizing Customer Service - $52.25 No returns/refunds.
PRINT ON DEMAND: This text provides tips and reminders to rejuvenate customer service focus using an action plan and tracking form. Order
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- NEW EDITION! Economics: Fundamentals for Financial Services Providers 4TH Edition - $85
TEXTBOOK: An introduction to economic principles with a focus on how those principles relate to the financial services industry. It provides students with an understanding of economic principles necessary to interpret economic news, apply economic principles to their work, and appreciate the many ways economics affects their lives. Order
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Analyzing Financial Statements - $80 2007, 7th Edition
Textbook: The purpose of Analyzing Financial Statements is to provide business bankers with the knowledge and skills they need to analyze and interpret financial information. The goal of this textbook is to emphasize "listening" to the interpretation, not merely calculating the numbers. A number of practical exercises are located at the end of each chapter. Order
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- Ethical Issues for Bankers - $41.75
2007 Edition No returns/refunds.
PRINT ON DEMAND: Reviews elements of ethics, resources for ethical action and personal approach to dilemmas. Order
- Fundamentals of Small Business Banking - $52.25 No returns/refunds.
PRINT ON DEMAND:Fundamentals of Small Business Banking provides participants with the knowledge to interact successfully with small business customers. It defines and explores core business terminology, such as business legal structures, business types (industry sectors), operating cycles, and business life cycles. The text also examines business cycles and how they drive the need for bank products and services. Order
- Money and Banking - $84
2008 Edition
Textbook: Includes important updates on such areas as the surge in foreign use of U.S. currency, the impact of stored-value cards on domestic payment matters, growth of mutual funds and credit unions as important competitors to commercial banks, new counterfeit measures, and more. Order
- NEW! Principles of Banking, 10th Edition - $80
AIB Principles of Banking, newly revised and in its 10th edition, provides immediately useful banking knowledge, as well as the foundation for new learning and enhanced career opportunities. Recognized as the most comprehensive introduction to the banking industry for over 40 years, AIB Principles of Banking presents an overview of the fundamentals of banking, along with contemporary issues and developments in the industry today. And, it is the only Principles of Banking course that is accepted for credit towards AIB Diplomas and Certificates. Order
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- Law and Banking - $84
2008 - 6th Edition
Textbook: Your legal aid for the fundamentals of banking law, this highly informative revised Law and Banking textbook explains and illustrates the basic principles of law and specific laws that affect the business of banking. You will learn the fundamentals of banking law pertaining to the various areas of banking, from check negotiation to lending to bank safety and soundness.
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Note: This textbook is used for both Law and Banking: Applications and Law and Banking: Principles courses.
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- Consumer Lending - $84
2009, 6th Edition Textbook: Consumer Lending covers the essentials of the consumer lending business today and explains the important and relevant features, processes, and laws. The textbook traces the consumer lending process from generating and processing loan applications to loan closing, documentation, collection, and recovery. It also reviews the credit investigation, loan evaluation, and decision-making processes. Order
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- Coaching for Success - $41.75 No returns/refunds.
PRINT ON DEMAND: Includes exercises for the five steps helpful to seeking out a person's potential. Contains exercises and a worksheet to plan and script a coaching conversation. Order
- Corrective Action - $40
Handbook: Provides information on a four-step disciplinary process for addressing behavioral and performance problems. Order
- Dealing Effectively with Co-Workers - $52.25 No returns/refunds.
PRINT ON DEMAND: This workbook reviews social behavioral styles, basic guidelines for interaction and how to deal with difficult co-workers. Order
- Hiring the Best - $41.75 No returns/refunds.
PRINT ON DEMAND: Provides a structured approach to developing interview questions and a process to evaluate the most qualified candidates. Order
- Managing Change - $40
Handbook: Contains helpful questions for planning discussion about change and for communicating change. Order
- Managing Employee Relations $41.75 No returns/refunds.
PRINT ON DEMAND: Provides a quick reference for employment law along with scenarios that improve comprehension. Order
- Performance Management - $52.25 No returns/refunds.
PRINT ON DEMAND: The text covers planning, coaching, informal and formal feedback and explains the components of delivering a performance appraisal. It offers a sample appraisal form and a sample written evaluation for practice and later reference material. Order
- Rewards & Recognition - $41.75 No returns/refunds.
PRINT ON DEMAND: Provides a planning tool and suggestions on how to recognize employees. Various job aids are included. Order
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- Bank Marketing Report Survey - $405 2008
To stand out in today's market, you need to be competitive and know where you stand among your peers. The 2008 ABA Bank Marketing Survey Report provides comprehensive, detailed benchmarks in key areas such as expenditures, marketing functions, market segmentation strategies, cross-selling/sales incentives, direct marketing, Internet marketing, and advertising agency use. Order
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- Bank Marketing Survey Report- $405 2008
To stand out in today's market, you need to be competitive and know where you stand among your peers. The 2008 ABA Bank Marketing Survey Report provides comprehensive, detailed benchmarks in key areas such as expenditures, marketing functions, market segmentation strategies, cross-selling/sales incentives, direct marketing, Internet marketing, and advertising agency use. Order
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Job Description Guidebook for Financial Institutions, $104 4th Edition 2010
This unique reference is a comprehensive compilation of position descriptions for jobs from the front line to the executive office. The guidebook is a valuable resource for institutions of all sizes and charter types. This textbook also comes with a CD. Order -
Quick Reference Guide to Banking Regulations - $74 9th Edition 2010
Textbook: ABA's Quick Reference Guide to Banking Regulations offers you a clear path to compliance, with one-page, jargon-free briefings on major banking laws and regulations. Whether you're a banker, bank director, attorney or consultant, the Guide will be your accurate, plain-English resource on more than 30 laws and regs—from AA to Z. Order -
Reference Guide to Regulatory Compliance - $284 20th Edition
The Reference Guide to Regulatory Compliance is an ideal resource for compliance managers, department managers and staff, product managers and retail branch banking managers. It is a recommended study resource for individuals preparing for the Certified Regulatory Compliance Manager Exam (CRCM). 3-hole punched, no binder. Order - Wealth Advisory and Personal Trust Series - $630
Recommended for the Certified Trust and Financial Advisor (CTFA) Exam. Referred to at the ABA National Trust School and ABA Graduate Trust School. Used in conjunction with the ABA Online Review Course for the CTFA Examination.
This series includes these four books:
Fiduciary and Trust Activities Workbook; Financial Planning Workbook; Tax Law and Tax Planning Workbook and Investments Management Workbook. Order
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- Cross-Selling Deposit Products - $52.25 No returns/refunds.
PRINT ON DEMAND: Uses a visual aid to introduce the four-step cross-selling sales process with product solutions, covers what to say and how to say it. Order
- Effective Referrals - $41.75 No returns/refunds.
PRINT ON DEMAND: Provides the tools to help participants identify sales and referral opportunities. Order
- Introduction to Relationship Selling - $52.25 No returns/refunds.
PRINT ON DEMAND: Provides useful, must-have knowledge on sales techniques including: rapport building skills, matching needs and products, responding to customer objections, and instructions on how to close, and follow-up, sales leads. Order
- Telephone Etiquette - $41.75 No returns/refunds.
PRINT ON DEMAND: Workbook reviews call process skills, specialized telephone tasks, and telephone technology. Order
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