Certified Teller Seminar - Grayson

Program is 6 pm - 8:30 pm local time.

Safety Strategies for Frontline Staff to Address Everchanging Threats

The opportunity to serve your customers includes some of the most professional and rewarding moments in providing for the financial needs of your community. Unfortunately, some of the risks associated with working in a public workspace is the threat that some of the perils in the community make their way into your branch. Being alert to the subtle red flags of suspicious behavior during interactions prior to an event can provide for enhanced customer service, and opportunities to "see" red flags of future potential violent acts. In this newly developed program, the Kentucky Bankers Association has partnered with The Rechel Group, Inc. to provide a new and proactive approach to teller skill sets to deal with today's threats.

Highlights of the program include:

Active Threat Preparation and Prevention Techniques
  • What We Have Learned from Recent Incidents
  • Recognizing Signs of Potential Violence
  • Threat Assessments for Front Line Personnel
  • De-Escalation Tips for Tellers
  • Principles to Save Your Life
  • Engaging "OODA"
  • Practical Pre-Event Planning for Your Branch

Diffuse the Danger: Energized Robbery Concepts to Deter Robbers and Enhance Customer Service
  • Think Differently, Observe Constantly and Act Assertively
  • The Mind of a Robber
  • The Red Flags of Potential Threats
  • Creating a Robbery Deterrence Halo Around Your Branch
  • The "Art" of Robbery Prevention
  • How to Respond to a Robbery

Cancellation Policy

Cancellations received more than 30 days prior to the event will receive a full refund. Cancellations received between 29 days and 10 days prior to the event will be charged a $50 processing fee. There will be no refund for cancellations received less than 10 days prior to the event. Substitutions are always welcome and encouraged. All cancellations and substitutions must be submitted in written format prior to the event.
8/15/2019 - 8/15/2019
Kentucky Christian University
100 Academic Parkway
Second Floor, Smith Center Room 220
Grayson, KY

About the Speaker(s)

 List View Contact
Jim  Rechel
Jim Rechel
The Rechel Group, Inc.

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