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Opening A Benefit Account

06/06/2022
We have an instance where a customer is wanting to open a benefit account for a fellow church member whose wife has recently become ill. His initial intention was to set the account up under his name and tax ID information and he would direct the funds to the individuals. However, our institution does not typically open these types of accounts and we're hoping for recommendations and/or what is consistent in the banking industry for these types of benefit accounts.

Liability for customer information being obtained through fraudulent call made to customer

04/28/2022
The person convinced the customer to allow remote sign into the customer’s computer to “stop the hacking process.” In this process, the customer provided both of his debit card numbers and PINs.

Designated disaster area close by qualification for CRA Community Development

04/20/2022
We have a designated disaster area close by and were wondering which activities in these areas would qualify for CRA Community Development?

BSA Risk Assessment

04/04/2022
How often does a Bank have to update its BSA risk assessment?

Reporting SBA loans to the credit bureaus

03/28/2022
Is the Bank required to report SBA loans to the credit bureaus?

Flood Certificate and Financing

03/21/2022
Would we need to pull a flood certificate if we have knowledge that there is a grain bin on the lot we are financing?

HMDA reporting for refinance where there is difference in name listed on payoff lien

03/17/2022
We have two borrowers who are requesting to refinance a loan secured by one of the borrower’s principal residences, but the purpose of the cash out will be to pay off a lien on a different residence that is only in one of the borrowers’ names. For HMDA purposes, should I report this as a Refinance since both liens are in one of the borrower’s name even if it’s not the same property?