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Auto Loans and Military Lending Act (MLA)

06/17/2025
Are both new auto loans and used auto loans both within the scope of the exception under the Military Lending Act (MLA)?

Dealing With Media After A Robbery

06/10/2025
Is there any sort of script that the bank could follow when dealing with the media after a robbery or other related security incident?

BSA/AML Program Name Reference

04/28/2025
I’ve heard that other banks are beginning to refer to their BSA / AML programs, policies, and procedures as “AML / CFT.” Is this a mandatory change, and something that our bank should do as well?

Flood Insurance on Property with Little to No Value

04/21/2025
Is flood insurance required on a building that has practically no value? If so, how much?

Recapture Provisional Credit

04/07/2025
Our bank notified a customer that their provisional credit (following our Regulation E error resolution investigation) was finalized, but then the merchant issued a credit as well. Is the bank able to recapture our provisional credit? (or the merchant credit?)

OFAC Record Retention Change

03/27/2025
With the recent OFAC changes, what records are we now required to keep for 10 years?

"Soft Pull" Of Credit Reports Being Part Of The Prequalification Process

01/27/2025
We would like to start utilizing a "soft pull" of credit reports as part of the prequalification process. What do we need to be aware of with this practice?