KBA Products and Services

SHAZAM

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KBA Endorsed Vendor & Associate Member

SHAZAM believes financial institutions are the backbone of the communities they serve. We’re the only nationwide independent debit network, processor and core provider serving community banks.

Like you, SHAZAM has built our business on creating relationships, not just transactions. Our employees are customer-focused, industry leaders and vocal advocates, guided by our mission of Strengthening Financial Institutions.

What sets us apart

Member-owned business model. SHAZAM is owned by our clients who can apply to become members. Those members have a vote and voice in the direction of our company. We’re uniquely structured as a not-for-profit corporation. This means we don’t answer to shareholders, allowing us to reinvest profits in new technologies, while keeping costs down, to benefit our clients.

Personalized customer care. Banks can count on talking to a SHAZAM expert 24/7/365. Our client support team tops the industry at delivering fast, personalized service. More than 95% of all SHAZAM service calls are resolved the same day.

Advocacy. SHAZAM makes it our business to advocate for community banks. We represent them on Capitol Hill and in statehouses across the country. Our employees have leadership roles on forums, panels, and advisory groups to ensure community banks continue to have a voice in the future of payments. SHAZAM speakers frequently engage with banking associations and industry audiences on a variety of payments topics, educating and informing them on key issues affecting the industry.

Pricing philosophy. Because we don’t answer to shareholders, SHAZAM’s standard pricing approach is to aim for the highest net program profitability for the community banks we serve. We think carefully before passing fees to our clients, and at times not to charge fees. This difference alone saves our clients tens of thousands of dollars over the life of an agreement.

SHAZAM is one of three companies in the payments industry that owns its core, is a nationally accepted debit and payments network, and offers complete debit processing services. Unlike others in the industry, we don’t change a separate processing (authorization) fee and network issuer switch fee when single-message transactions are routed by merchants through the SHAZAM Payments Network.

Our clients earn greater net interchange income by establishing and using interchange rates that are unique to the global brand on the card. These unique interchange structures are designed to earn the highest net interchange in the industry based on the combination of networks on the card and the way merchants route transactions.

When you choose SHAZAM, you’re choosing a responsive partner who is dedicated to strengthening your community bank. Learn more about what we can do for you at shazam.net

MORE ON THEIR PROVIDED SERVICES

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Debit Network and Debit Processing
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SHAZAM Secure
Testimonial

Bank of Cadiz and Trust Company, Cadiz, KY

"The Bank of Cadiz & Trust Co. has utilized SHAZAM's debit card program for 18 years. SHAZAM's support and customer service is excellent. Their focus on community banks is significant and I recommend them to other KBA members."
Mr. Kevin Atwood

Mr. Kevin Atwood, President/CEO

HOPE of the Midwest, Louisville, KY

"Being on Hyden's board, I have seen first hand how much cheaper that Shazam's core processing is versus the big guys. And its ATM/debit card network has way less fees and their payments to banks is much better than others. The facts that its owned by bank members is their key to keeping costs low."
Mr. Billie W. Wade, CPA

Mr. Billie W. Wade, CPA, Executive Director

Hyden Citizens Bank, Hyden, KY

"All the Middlefork Financial Group, Inc. banks [Hyden Citizens, Farmers & Traders, Campton; Farmers State, Booneville] have used SHAZAM for over 11 years for core and 4 years for debit card network and debit card processing. We are very pleased with the cost savings provided by SHAZAM's core processing system. The debit card program and the net profitability generated by the program have been strong and exceeded our expectations. The SHAZAM staff provide good customer service and support to our banks. We recommend SHAZAM to other KBA members."
Mr. William F. Brashear, II

Mr. William F. Brashear, II, President/CEO

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Contact

Contact
Mr. Rob Buchanan
Rob Buchanan
Regional Director of Sales, EFT
SHAZAM
(800) 717-4460
email Rob
Mrs. Selina O. Parrish
Selina O. Parrish
Director of Membership
Kentucky Bankers Association
(502) 736-1282
email Selina